Sr. Client Executive, Government

Thomson Reuters•McLean, VA

3d•$147,000 - $273,000•Remote

About The Position

The Sr. Client Executive, Government is a remote-based sales role for a US-based professional, with a preference for candidates in the eastern or central time zones. The role drives customer retention and revenue growth across existing customer accounts by leading complex renewals and strategic upsell opportunities. It requires a consultative sales professional who can build customer trust, navigate escalations, use data and sound judgment to progress opportunities, and coordinate internal teams to deliver customer value and meet renewal and expansion goals.

Requirements

Bachelor's degree or equivalent relevant experience.
At least 2 years of proven experience in sales, account management, customer retention, or renewals, including responsibility for existing customer relationships.
Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment.
Strong consultative selling skills, including assessing customer needs, recommending solutions, and driving opportunities to close.
Excellent relationship-building and communication skills, with the ability to influence internal and external stakeholders.
Experience managing customer escalations and resolving issues in a way that protects relationships and supports long-term business outcomes.
Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity.
Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory.

Nice To Haves

Experience in a highly matrixed organization and partnering across multiple sales support functions.
Familiarity with strategic account planning and territory planning.
Experience supporting customers in government or highly regulated environments.
Knowledge of a broad product portfolio and ability to position value across multiple solutions.

Responsibilities

Lead high-value and complex renewal opportunities through proactive outreach, deal strategy, and close planning.
Protect existing revenue and identify upsell opportunities within current customer accounts.
Serve as a primary customer contact and manage standard and complex escalations professionally and urgently.
Understand customer goals and needs, shape solution plans, and recommend approaches that support retention and expansion.
Collaborate with Account Executives, Sales Specialists, and cross-functional stakeholders to bring appropriate expertise into opportunities.
Use Salesforce workflows, sales insights, and activity planning to manage pipeline health and progress opportunities through the sales process.
Contribute to account and territory planning by identifying customer trends, risks, and opportunities that inform retention and growth strategies.

Benefits

Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Flexible vacation, sick and safe paid time off, and paid holidays, including two company mental health days.
Mental health resources, including access to the Headspace app and Employee Assistance Program.
Retirement savings plan with company match.
Tuition reimbursement.
Employee incentive programs.
Health, dental, vision, disability, and life insurance.
Parental leave and sabbatical leave.
Two paid volunteer days annually and opportunities to participate in pro-bono consulting projects and ESG initiatives.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Optional hospital, accident and sickness insurance, and optional life and AD&D insurance.
Group legal and identity theft protection benefit.
Access to a 529 Plan and commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.