Client Executive, Government
About The Position
TechInsights is seeking a Client Executive – Government to serve as the trusted, on-the-ground partner for US Government customers in Washington, DC. The role owns customer relationships and coordinates meetings, analyst briefings, training, inquiries, consulting sessions, and contractual delivery. It also represents government customer needs internally and partners across customer success, product marketing, sales enablement, and sales to provide a consistent customer experience. The ideal candidate is located in Washington, DC, or within commuting distance, and the role involves some travel for client and business meetings. US citizenship is required because of government contract requirements.
Requirements
- At least 8 years of experience in client management, account management, or customer success, including senior ownership of strategic accounts.
- Experience engaging US Government or public-sector stakeholders, including hosting meetings, managing inquiries, and supporting briefings.
- Track record of managing contract deliverables and service commitments, such as consulting hours, reporting obligations, or service-level terms.
- Strong organizational skills and attention to detail, with the ability to manage multiple customers, requests, and deadlines simultaneously.
- Excellent written and verbal communication, with the professionalism and discretion expected when working with government officials.
- Bachelor’s degree in International Relations, Public Policy, Business, or a related field.
- US citizenship is required due to the nature of government contract requirements.
- Latest citizenship and/or permanent residency information must be submitted during recruitment to comply with U.S. Export Control Laws and Regulations.
Nice To Haves
- Experience with B2B subscription, data, or research products is an asset.
- Working knowledge of export controls or the semiconductor industry is an asset.
- Located in Washington, DC, or within a commutable distance.
Responsibilities
- Serve as the primary point of contact for US Government customers, host meetings, build relationships, and route inquiries to the appropriate experts.
- Coordinate customer briefings with TechInsights analysts and subject matter experts from request through delivery.
- Build and maintain relationships with key stakeholders across each government customer.
- Respond promptly to inquiries and track requests through resolution.
- Lead onboarding for new government customers in partnership with the Sales Enablement team.
- Deliver or arrange training to help government users find and apply TechInsights content.
- Monitor Platform usage and engagement and conduct targeted outreach when adoption is low.
- Track delivery against customer contracts, including expert consulting-hour commitments.
- Schedule and coordinate expert consulting sessions with TechInsights analysts and external experts.
- Maintain accurate account records and prepare regular delivery and usage reports.
- Support renewals and expansion by documenting delivered value and identifying new requirements.
- Share government customer requirements and feedback with product and commercial teams.
- Partner with Customer Success, Product Marketing, Sales Enablement, and Sales to deliver a consistent customer experience.
Benefits
- Company-sponsored training and development opportunities
- Comprehensive benefits package including health, dental, vision, wellness, and RRSP/401K matching
- Annual fitness reimbursement
- Flexible vacation policy
- Trusted device reimbursement program
- Community involvement opportunities through charitable alliances
- Wellness resources and support
- Inclusive environment that prioritizes diversity, equity, and accessibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
