Sr. Case Manager Immigration Bilingual Spanish

The GEO Group • Milwaukee, WI

1d

About The Position

The Senior Case Manager develops, implements, and coordinates case management and individual service plans for ISAP Program Participants in accordance with program requirements. The role includes regular face-to-face meetings with participants, conducting intake and orientation, maintaining confidential and accurate case records from program entry through release, and monitoring compliance with electronic monitoring requirements. The Case Manager also helps participants obtain travel documents, assesses English proficiency, identifies participant needs and vulnerabilities, and connects them with appropriate community resources. The position operates in a typical office environment and requires some local travel, including home visits.

Requirements

• High school diploma or GED.
• Two years of customer service or case management experience.
• Bilingual English/Spanish proficiency.
• Valid driver’s license and ability to safely operate a motor vehicle for home visits.
• United States citizenship.
• Ability to receive client approval to work on contract.
• Must have lived in the United States for three of the last five years; military service and study abroad count.
• Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
• Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem-solving ability.
• Ability to interact sensitively with multicultural contacts.
• Basic computer skills and ability to use computers and department software.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
• Meet with participants face-to-face regularly as required by government contractual obligations.
• Develop and maintain accurate, complete, and confidential case records for each participant from entry to release from ISAP.
• Conduct intake interviews and orientation sessions within contractual time frames.
• Install electronic monitoring equipment on participants as necessary and monitor compliance with the electronic monitoring program.
• Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
• Evaluate participants’ English proficiency to determine resources needed to support clear communication with ISAP staff.
• Assess participants’ needs and vulnerabilities and connect them with appropriate community resources.

Benefits

• Two weeks of vacation.
• 56 hours of sick time.
• 15 paid holidays.
• Medical, dental, and vision coverage.
• Term and whole life insurance, including spouse and dependents.
• Accidental death and dismemberment insurance.
• Short- and long-term disability.
• Flexible spending account.
• 401(k) retirement program.
• Stock purchase program.
• Tuition reimbursement of $3,500 per year.
• Employee Assistance Program (EAP).
• Legal program through Legal Club of America.
• Direct deposit.
• Competitive compensation package with full benefits.
• Opportunities to move to other facilities and divisions; the company prefers to promote from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED