Case Manager Immigration Bilingual Spanish

The GEO Group•Fort Lauderdale, FL

About The Position

Provides case management for participants in the Intensive Supervision Appearance Program (ISAP), from entry through release, by administering policies and procedures defined by the Department of Homeland Security contract. The role involves regular face-to-face meetings, participant supervision, case planning and documentation, coordination of community resources and translation services, and compliance monitoring. The position operates in a typical office environment and requires some local travel, including home visits.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish proficiency.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on the contract.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, even temperament, and ability to maintain self-control in stressful situations.
Attention to detail.
Problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements; meet participants face-to-face as contractually required.
Maintain accurate, complete, and confidential case records and proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment as necessary and monitor participants’ compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain related information logs.
Evaluate participants’ English proficiency and coordinate translation services, including emergency translation.
Connect participants with community resources and identify and coordinate services as needed.
Supervise participants while they are in company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal orientation, cultural orientation, and supplemental services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ places of residence.
Provide emergency counseling to participants as needed.
Develop and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.