Case Manager Immigration Bilingual Spanish

The GEO Group•San Diego, TX

About The Position

The Case Manager provides case management to participants in the Intensive Supervision Appearance Program (ISAP), from program entry through release, by administering policies and procedures defined by the Department of Homeland Security contract. The role develops and maintains case and individual service plans, monitors participants’ compliance, connects participants with community resources, and coordinates translation and other support services. The position requires Spanish bilingual proficiency, regular face-to-face participant contact, home visits, and local travel.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish proficiency.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on the contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, with the ability to maintain self-control in stressful situations.
Attention to detail.
Problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.
Ability to perform the physical activities listed in the working conditions, including placing and installing electronic monitoring equipment, data entry, and movement required for home visits.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with applicable regulations and program requirements.
Meet with participants face-to-face as required by contractual obligations.
Maintain accurate, complete, and confidential case records and proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment as needed and monitor compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and identify resources needed to support clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources and coordinate services as required, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and social adjustment resources.
Supervise participants while they are in Company offices.
Establish participant schedules that may include counseling, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal orientation and cultural orientation sessions and supplemental services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports in accordance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ residences as required by contractual obligations.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.