Case Manager Immigration Bilingual Spanish

The GEO Group•Bloomington, MN

About The Position

The Case Manager provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry to release, administering policies and procedures defined by the Department of Homeland Security contract. The role develops and updates individual service plans, maintains case records, monitors participants’ compliance, connects participants with community resources, and coordinates services and appointments. The position requires Spanish bilingual ability and includes regular face-to-face meetings, home visits, and some local travel. The work is performed in a typical office environment and may involve installing electronic monitoring equipment.

Requirements

High school diploma or GED required.
Two years of customer service or case management experience required.
Bilingual Spanish required.
Valid driver’s license and ability to safely operate a motor vehicle for home visits required.
U.S. citizenship required.
Ability to receive client approval to work on contract required.
Must have lived in the U.S. for 3 of the last 5 years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations.
Attention to detail.
Problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet with participants face-to-face regularly as required by contractual obligations.
Develop and maintain accurate, complete, and confidential case records; proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes and requirements.
Install electronic monitoring equipment when necessary and monitor participants’ compliance with the electronic monitoring program.
Assist participants with acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and determine resources needed to support clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources such as transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and social adjustment resources.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal and cultural orientation sessions and supplemental services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations in a timely manner using established reporting parameters.
Conduct home visits to verify participants’ residences in compliance with contractual obligations.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.