Case Manager Immigration Bilingual Spanish

The GEO Group•Miami Lakes, FL

About The Position

The Case Manager provides case management to participants in the Intensive Supervision Appearance Program (ISAP), from program entry through release. The role administers program policies and procedures defined by the Department of Homeland Security contract and supports participants through supervision, service planning, and access to community resources. The position requires Spanish bilingual ability, local travel, and home visits. Pay is $22.50 per hour.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish proficiency.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on the contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad are included.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, an even temperament, and ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and software typically used by the department.
Ability to use hands and fingers to install electronic monitoring equipment and perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, climb stairs repeatedly, and bend or stoop as needed for job duties.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with state and federal regulations and program requirements.
Meet regularly with participants face-to-face as required by contractual obligations.
Create and maintain accurate, complete, and confidential participant case records, and proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment when necessary and monitor participants’ compliance with the electronic monitoring program.
Help participants obtain travel documents from their countries of citizenship and maintain a log of travel-document information.
Evaluate participants’ English proficiency and identify resources to support clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and social-adjustment services.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal and cultural orientation sessions and supplemental-services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports in accordance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ places of residence.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.