Case Manager Immigration Bilingual Spanish

The GEO Group•Indianapolis, IN

About The Position

The Case Manager provides case management for participants in the Intensive Supervision Appearance Program (ISAP), from program entry through release. The role administers program policies and procedures as defined by the Department of Homeland Security contract and supports participants through supervision, service planning, referrals, and coordination of resources. The position involves regular face-to-face participant meetings, maintaining confidential case records, conducting intake and orientation, monitoring compliance with electronic monitoring when applicable, coordinating translation services, and connecting participants with community resources. The Case Manager also conducts home visits, helps participants obtain travel documents, coordinates attendance at legal and cultural orientation sessions, completes assessments and progress reports, and reports program violations.

Requirements

High school diploma or GED.
At least two years of customer service or case management experience.
Bilingual Spanish proficiency.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive the client’s approval to work on the contract.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, an even temperament, and ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and software typically used by the department.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet face-to-face with participants regularly as required by contractual obligations.
Create and maintain accurate, complete, and confidential case records from program entry through release, and proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment when necessary and monitor participant compliance with the electronic monitoring program.
Assist participants with acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and determine communication resources needed.
Coordinate translation services, including emergency translation services, and maintain relationships with community translation resources.
Connect participants with community resources, including transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and other social adjustment or facilitative services.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal orientation, cultural orientation, and supplemental services evaluation sessions.
Review individual service plans, conduct risk and needs assessments, and prepare progress reports as required.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participant residences as required.
Provide emergency counseling to participants as needed.
Perform other duties as assigned.