Case Manager Immigration Bilingual Spanish

The GEO Group•Atlanta, GA

About The Position

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office operated by BI Incorporated for the Department of Homeland Security and U.S. Immigration and Customs Enforcement. The program provides intensive supervision and case management for individuals in immigration proceedings, supported by supervision technology and community-based partners. The role involves communicating with program participants and visitors, maintaining participant records and documentation, supporting case coordination, and arranging transportation services. The position is based in a typical office environment, and some local travel may be required. The listed pay is USD $21.50 per hour.

Requirements

High school diploma or GED.
At least two years of work experience in a similar position; experience working with multicultural contacts is preferred.
United States citizenship required.
Must have lived in the United States for three of the last five years; military service and study abroad are accepted.
Bilingual English/Spanish required.
Good computer skills.
Effective communication skills with internal and external contacts.
Good interpersonal skills and ability to deal tactfully with the public.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies.
Ability to deal sensitively with multicultural contacts.
Good organizational skills and attention to detail.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to use computers and software typically used by the department.
Ability to use hands and fingers to perform data entry.

Responsibilities

Greet and communicate with ISAP program participants, community visitors, agency personnel, and general visitors.
Ensure program participants are properly checked in for office visits.
Answer telephone calls and direct them appropriately.
Maintain program participant case records in the computer system through data entry.
Maintain files and other related documentation.
Assist the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
Coordinate transportation services for program participants.
Perform other duties as assigned.

Benefits

Two weeks of vacation.
56 hours of sick time.
15 paid holidays.
Medical, dental, and vision coverage.
Term and whole life insurance, including spouse and dependent coverage.
Accidental death and dismemberment insurance.
Short- and long-term disability.
Flexible spending account.
401(k) retirement program.
Stock purchase program.
Tuition reimbursement of $3,500 per year.
Employee Assistance Program (EAP).
Legal program through Legal Club of America.
Direct deposit.
Theme park and attraction discounts.
Competitive compensation package with full benefits.
Opportunities to move to other facilities and divisions; the company prefers to promote from within.