Case Manager Immigration Bilingual Spanish

The GEO Group•Kansas City, MO

About The Position

The Case Manager provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering program policies and procedures established under the Department of Homeland Security contract. The role supports participant supervision through individualized case planning, regular face-to-face meetings, accurate confidential records, electronic monitoring, service coordination, and compliance reporting. It also connects participants with community resources and coordinates communication and translation support.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad are included.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, an even temperament, and ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and software typically used by the department.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with applicable regulations and program requirements.
Meet with participants face-to-face regularly as required by contractual obligations.
Develop and maintain accurate, complete, and confidential case records, and proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within required timeframes.
Install electronic monitoring equipment as necessary and monitor participant compliance.
Assist participants with acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and determine communication resources.
Coordinate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and social adjustment services.
Supervise participants while they are in Company offices.
Establish participant schedules that may include counseling, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal and cultural orientation sessions and supplemental services evaluations.
Review service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ places of residence.
Provide emergency counseling as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.