Case Manager Immigration Bilingual Spanish

The GEO Group•Memphis, AL

About The Position

The Case Manager provides case management for participants in the Intensive Supervision Appearance Program (ISAP), from program entry through release, by administering policies and procedures defined by the Department of Homeland Security contract. The role involves regular face-to-face meetings, case planning and documentation, participant supervision, referrals to community resources, and coordination of translation and other services. The position requires bilingual Spanish skills, local travel for home visits, and installation and monitoring of electronic monitoring equipment as needed.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet regularly with participants face-to-face as required by contractual obligations.
Maintain accurate, complete, and confidential case records and proactively manage participant cases.
Conduct intake interviews and orientation sessions within required timeframes.
Install electronic monitoring equipment as necessary and monitor participants’ compliance with the monitoring program.
Assist participants in obtaining travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and identify resources needed to support clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources and coordinate services such as transportation, medical care, food, shelter, clothing, education, financial, legal, and religious resources.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participants’ attendance at legal and cultural orientation sessions and supplemental service evaluations.
Review service plans, conduct risk and needs assessments, and prepare progress reports.
Report program violations promptly using established reporting procedures.
Conduct home visits to verify participants’ residences.
Provide emergency counseling as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.