Case Manager Immigration Bilingual Spanish

The GEO Group•Portland, OR

About The Position

BI Incorporated provides case management for the Intensive Supervision Appearance Program (ISAP), which serves individuals in immigration proceedings under the Department of Homeland Security and U.S. Immigration and Customs Enforcement. The Case Manager manages ISAP participants from entry through release, applying program policies and procedures defined by the DHS contract. The role includes regular face-to-face participant meetings, case planning and documentation, electronic monitoring, referrals to community resources, and coordination of translation services. It is based in a typical office environment and requires some local travel, including home visits.

Requirements

High school diploma or GED.
At least two years of customer service or case management experience.
Bilingual Spanish proficiency.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on the contract.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update participant case management and individual service plans in accordance with applicable regulations and program requirements.
Meet with participants face-to-face regularly as required by contractual obligations.
Maintain accurate and complete case records from participant entry through release, proactively manage cases, and preserve confidentiality.
Conduct intake interviews and orientation sessions within required timeframes.
Install electronic monitoring equipment when necessary and monitor participant compliance.
Assist participants in obtaining travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and identify resources needed for clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources and coordinate services such as transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and social adjustment assistance.
Supervise participants while they are in Company offices.
Establish participant schedules that may include counseling, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal orientation, cultural orientation, and supplemental services evaluations.
Review service plans, conduct risk and needs assessments, and write progress reports in accordance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participant residences.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.