Case Manager Immigration Bilingual Spanish

The GEO Group•Los Angeles, CA

About The Position

Provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering program policies and procedures defined by the Department of Homeland Security contract. The role includes regular face-to-face meetings, case planning and records management, participant supervision, coordination of community and translation resources, and home visits. The position requires bilingual Spanish, a valid driver’s license, and the ability to safely operate a motor vehicle for home visits. It also requires U.S. citizenship and approval to work on the contract. The work is based in a typical office environment and includes some local travel and physical activities associated with visits and installing electronic monitoring equipment. Pay is $23.96 per hour.

Requirements

High school diploma or GED required; a bachelor’s degree is preferred.
Two years of customer service or case management experience required.
Bilingual Spanish required.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship required.
Ability to receive client approval to work on the contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.
Ability to perform physical activities associated with the role, including bending, stooping, using hands and fingers to install electronic monitoring equipment and perform data entry, standing, walking, sitting, climbing or balancing, entering and exiting a car, and climbing stairs multiple times in a day.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with state and federal regulations and program requirements.
Meet with participants face-to-face regularly as required by contractual obligations.
Develop and maintain accurate, complete, and confidential participant case records from program entry through release; proactively manage cases using appropriate tools and techniques.
Conduct participant intake interviews and orientation sessions within required contractual timeframes.
Install electronic monitoring equipment when necessary and monitor participant compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and determine resources needed to promote clear communication.
Coordinate translation services, including emergency translation services, and maintain relationships with community translation resources.
Connect participants with community resources, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and social adjustment or facilitative services.
Supervise participants while they are in Company offices.
Establish participant schedules that may include counseling sessions, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal orientation and cultural orientation sessions and supplemental services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participant residences as required by contractual obligations.
Provide emergency counseling to participants as needed.
Perform other duties as assigned.