Sr. Case Manager Immigration Bilingual Spanish

The GEO Group•Buffalo, NY

About The Position

The Senior Case Manager develops, implements, and coordinates case management and individual service plans for ISAP Program Participants in accordance with program requirements. The role provides intensive supervision and support to individuals involved in immigration proceedings through regular face-to-face meetings, case documentation, monitoring, and connections to community resources. The position involves a typical office environment, some local travel, and home visits. It also requires installing and monitoring electronic monitoring equipment.

Requirements

High school diploma or GED required; a bachelor’s degree is preferred.
Two years of customer service or case management experience required.
Bilingual English/Spanish proficiency required.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
United States citizenship required.
Ability to receive client approval to work on the contract required.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Meet with participants face-to-face regularly as required by government contractual obligations.
Develop and maintain accurate, complete, and confidential case records for ISAP Program Participants from entry through release from ISAP.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment on participants when necessary and monitor compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information for each participant.
Evaluate participants’ English proficiency to identify resources that support clear communication with ISAP staff.
Assess participants’ needs and vulnerabilities and connect them with appropriate community resources.

Benefits

Two weeks of vacation.
56 hours of sick time.
15 paid holidays.
Medical, dental, and vision coverage.
Term life insurance, including spouse and dependents.
Accidental death and dismemberment insurance.
Short- and long-term disability.
Flexible spending account.
401(k) retirement program.
Stock purchase program.
Tuition reimbursement of $3,500 per year.
Employee Assistance Program (EAP).
Legal and identity theft programs.
Direct deposit.
Theme park and attraction discounts.
Competitive compensation package with full benefits.
Opportunities to move to other facilities and divisions through promotion from within.