Sr. Associate, Global Engagement Marketing

Mammoth Brands • New York, NY

5d • $95,000 - $110,000

About The Position

The Global Engagement Associate supports the development and launch of Harry’s email and SMS campaigns across DTC markets. This execution-focused role builds, QA’s, schedules, and launches campaigns in Klaviyo, while managing lists, segments, assets, links, audiences, testing, approvals, and reporting to ensure communications are accurate, on brand, compliant, and customer-friendly.

The associate helps turn briefs, calendars, product priorities, and creative assets into owned-channel communications for product launches, seasonal and promotional moments, retention programs, winback efforts, and ongoing lifecycle messaging. They work with the Global Engagement Lead and cross-functional partners, monitor campaign performance and customer behavior, support triggered communications and lifecycle flows, and identify ways to improve campaign planning, buildout, documentation, QA, templates, and reporting. The position offers opportunities to grow into greater ownership of audience planning, testing, segmentation, and campaign recommendations.

Requirements

• Comfort working in CRM tools, ideally Klaviyo, and building, QA’ing, and launching email and SMS messages.
• Experience supporting email, SMS, CRM, lifecycle, retention, or ecommerce marketing campaigns; consumer brand or subscription business experience is ideal.
• Strong attention to detail and operational skills, including the ability to handle detailed campaign buildout work and recognize its impact on the customer experience.
• Interest in copy, storytelling, and how messages resonate with customers.
• Comfort using data to understand campaign performance, identify trends, and suggest practical optimizations.
• Proactive communication and coordination skills, including managing dependencies and raising risks early.
• Organized, collaborative approach and comfort working with global teammates across time zones.

Nice To Haves

• Experience with Klaviyo.
• Campaign experience in a consumer brand or subscription business.

Responsibilities

• Build, QA, schedule, and launch email and SMS campaigns in Klaviyo, ensuring accuracy, formatting, links, segmentation, compliance, and a strong customer experience.
• Manage day-to-day campaign development by turning briefs, calendars, business priorities, and creative assets into shippable communications.
• Support the Harry’s global engagement calendar, including product launches, seasonal and promotional campaigns, retention initiatives, and winback efforts.
• Partner with the Global Engagement Lead and Brand Managers to develop clear, customer-centered, commercially effective email and SMS storytelling.
• Coordinate with Creative, Brand, Digital Product, Analytics, Growth, CX, Legal, Finance, and other partners to gather inputs and keep campaigns moving.
• Identify ways to make campaign planning, buildout, QA, documentation, templates, and reporting more efficient and repeatable.
• Monitor campaign performance and customer behavior, using Klaviyo and analytics partners’ insights to identify what is working and where to test or improve.
• Support lifecycle and flow updates, including building and QA’ing triggered communications, testing personalization, and maintaining a high-quality customer journey.
• Manage cross-team dependencies, communicate proactively, raise risks early, and work with global teammates across time zones.

Benefits

• Medical, dental, and vision coverage.
• 401k match.
• Equity in Mammoth Brands.
• Flexible time off and working hours.
• L&D stipend.
• Sabbatical after five years, with the duration increasing with tenure.
• Fully paid parental leave: 20 weeks for parents who give birth, or 16 weeks for all other paths to parenthood.
• In-person and virtual events, including happy hours, team-building events, and rooftop parties.
• Free products from Mammoth Brands’ family of brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed