Sr Associate, Account Management

Otis Elevator Co. • San Diego, CA

6d • $65,000 - $80,000

About The Position

Otis Elevator Company is seeking a highly motivated Account Manager to support the San Diego, California territory. The role is responsible for driving territory sales, account growth, customer retention, and customer satisfaction while managing a portfolio of commercial and residential customers. The Account Manager builds customer relationships, identifies repair and renewal opportunities, and partners with internal teams to deliver an exceptional customer experience.

Requirements

• Bachelor’s degree or high school diploma with equivalent relevant work experience.
• Strong customer relationship management skills focused on customer satisfaction, retention, and account growth.
• Excellent written and verbal communication skills and the ability to build effective relationships with internal and external customers.
• Ability to succeed in a collaborative, team-oriented, and dynamic environment.
• Self-motivated, with strong time management, organizational, and prioritization skills and the ability to manage multiple responsibilities.
• Goal-oriented, with strong leadership and problem-solving skills.
• Comfort working in a technical environment and using Microsoft-based computer software.

Nice To Haves

• 2–4+ years of outside sales, account management, or related customer-facing sales experience.

Responsibilities

• Manage and grow a portfolio of commercial customer accounts, building relationships that drive sales growth, customer retention, and long-term satisfaction.
• Prospect for new opportunities and achieve or exceed territory sales and margin objectives while serving as a trusted sales resource to customers.
• Serve as the primary customer contact, providing updates on service activity, repairs, equipment status, and customer requests.
• Conduct regular customer meetings, virtually and in person, throughout the San Diego territory.
• Identify renewal, repair, and account expansion opportunities within the existing customer base.
• Conduct sales planning and customer needs assessments to prioritize account growth and retention opportunities.
• Coordinate with customers, building teams, third-party vendors, and internal Operations teams to support service delivery and resolve customer concerns.
• Assist customers with billing inquiries, invoice corrections, and account-related questions.
• Partner with the branch business development sales team to identify additional business development and sales opportunities.
• Communicate customer feedback, competitive insights, and market trends internally to strengthen solutions and sales strategies.
• Maintain an accurate CRM sales pipeline, track opportunities, and provide timely sales forecasts.

Benefits

• 401(k) plan with company matching and a separate automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, including legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards.
• Spot performance bonus opportunities.
• Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level