Sr Director, Account Management

Graebel Companies, Inc.

1d • $140,000 - $155,000 • Remote

About The Position

The Senior Director, Client Services leads strategic enterprise client relationships and is accountable for retention, growth, profitability, service excellence, and client experience. The role advises senior client stakeholders, shapes account strategy, drives measurable outcomes, and models best-in-class account leadership. It can be based remotely in the United States.

The salary range is $140,000 to $155,000, based on factors including experience, skills, and qualifications.

Responsibilities

• Lead a portfolio of strategic enterprise clients, driving retention, profitable growth, and satisfaction.
• Advise senior client stakeholders, anticipate needs, and recommend solutions aligned with business and mobility priorities.
• Develop and execute account plans covering client objectives, revenue, profitability, and service delivery.
• Lead executive reviews, strategic planning, escalations, and performance improvement initiatives.
• Use program, market, service, and financial data to identify risks, opportunities, and improvements.
• Partner across internal teams to deliver integrated client outcomes and complex strategic initiatives.
• Support sales and account expansion through industry expertise, client insight, and strategic leadership.
• Represent Graebel through industry engagement and develop client-facing thought leadership and recommendations.
• Mentor team members and model executive presence, sound judgment, accountability, and consultative leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed