Sr. Analyst, Process Enablement - Supply Chain

Vertiv Group•Westerville, OH

About The Position

The Sr. Analyst, Process Enablement provides expertise and structured support for supply chain business processes, ensuring accurate issue triage, process guidance, and adoption of global templates and procedures. The role acts as a dedicated super user for end-to-end supply chain processes, providing functional clarification, performing issue triage, and supporting user enablement activities. It reports to the Manager, Process Enablement. The position supports supply chain-specific Oracle EBS modules and owns resolution of module-specific service issues from initial triage through escalation. It documents business requirements, assesses process impacts, and provides updates on solution design, implemented fixes, and functionally resolved tickets. The role works with supply chain business functions and business-side process enablement and training colleagues, and escalates unresolved issues to ERP Second Level Support on the IT side. The analyst performs structured functional triage before tickets are created, including issue validation, scenario replication, and preliminary root-cause categorization. The position also handles user queries, advises on recurring issues and knowledge gaps, and provides clarification and hands-on guidance to reduce avoidable tickets. The role requires 10% travel and has no special physical requirements.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or a related discipline.
2–4 years of experience in Oracle EBS functional support or business process enablement.
Experience handling module-specific user queries and functional triage.
Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
Strong written and verbal communication skills in English.
Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
Analytical thinking and problem-solving skills.
Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS).
Proficiency in process mapping, transaction flows, and exception handling.
Experience formalizing module-specific business requirements.

Nice To Haves

Knowledge of languages in addition to English.

Responsibilities

Support supply chain-specific Oracle EBS modules, including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
Own resolution of module-specific service issues from initial triage through escalation.
Document business requirements and assess process impacts related to service processes.
Provide updates on solution design, implemented fixes, and functionally resolved tickets.
Interface with supply chain business functions, the Business Process Enablement Lead, and the Training & Knowledge Coordinator on the business side.
Escalate unresolved issues to ERP Second Level Support on the IT side.
Perform structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain processes.
Handle module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
Advise the Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
Provide immediate clarification and hands-on guidance to users to reduce avoidable tickets.