Sr Analyst Supply Chain

Verizon • Fort Worth, IN

3d • Hybrid

About The Position

The Supply Chain Senior Analyst supports reverse transportation activity related to Retail, Indirect, and Consumer orders. The role serves as a liaison between Verizon and transportation carriers, monitoring and reporting on reverse shipments and helping improve customer experience while reducing carrier claims. It maintains, develops, and modifies transportation reporting, supports supply chain management projects related to distribution and transportation, and analyzes carrier performance, loss and damage trends, and associated costs.

The analyst works with carrier partners, internal Verizon teams, IT, leadership, and field teams to address performance issues, improve processes, and support transportation initiatives. The position also maintains standard operating procedures, communicates policies and project outcomes, and maintains an on-site presence at a distribution center to observe processes and identify efficiency opportunities.

This is a hybrid role with a defined work location, working from home and in the office at least three days per week as set by the manager. The scheduled workweek is 40 hours.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant experience, demonstrated through work experience and/or military experience.

Nice To Haves

• Master’s degree in Supply Chain, Industrial Engineering, or a related field.
• Significant experience with small parcel transportation.
• Ability to manage external carrier partners regarding daily performance issues.
• Ability to lead projects and manage multiple tasks to meet deadlines.
• Ability to embrace change and adapt to current business needs.
• Excellent computing skills, including MS Office products, AI/Gemini tools, SAP, ITTS, and inventory systems.
• Strong analytical background in creating and analyzing reporting trends and performance.
• Ability to identify errors in reporting received from internal and external sources.
• Strong organizational, interpersonal, and follow-up skills.
• Ability to identify and resolve problems effectively.
• Strong customer service skills with internal customers.
• Ability to communicate effectively throughout multiple levels of the organization.

Responsibilities

• Support reverse transportation activity for Retail, Indirect, and Consumer orders.
• Liaise with transportation carriers and track, monitor, and report on reverse shipments.
• Enhance customer experience while reducing carrier claims.
• Maintain, identify, develop, and modify accurate transportation reports for supply chain management.
• Support supply chain management projects related to distribution and transportation.
• Develop and maintain accurate carrier performance reporting, including loss and damage trends.
• Synthesize large data sets from multiple sources and communicate findings to stakeholders.
• Track, monitor, and report carrier loss and damage percentages, trends, and costs.
• Lead ongoing conversations with carrier partners about performance and opportunities for improvement.
• Partner with internal teams, including Corporate Security, Retail Operations, and Reverse Operations, on initiatives to reduce carrier loss and improve customer experience.
• Communicate transportation policies and processes to internal teams and provide support.
• Partner with internal IT teams to ensure accurate reporting and identify and lead process improvements.
• Develop new reporting to align with changing business directives.
• Collaborate with team members to maintain and create standard operating procedures for new and existing processes.
• Build and maintain relationships with key partners and field teams to support transportation initiatives.
• Present project updates and outcomes to Verizon leadership teams.
• Maintain an on-site presence at the distribution center to observe processes and identify business efficiency opportunities.

Benefits

• Medical, dental, and vision coverage
• Short- and long-term disability insurance
• Basic and supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home and auto insurance
• Matched 401(k) savings plan
• Up to 8 company-paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior