Sr Analyst Supply Chain

Verizon • Whiteland, IN

5d • Hybrid

About The Position

The Supply Chain Senior Analyst supports reverse transportation activity for Retail, Indirect, and Consumer orders. The role serves as a liaison between Verizon and transportation carriers, tracking, monitoring, and reporting on reverse shipments while working to improve customer experience and reduce carrier claims. The analyst maintains, develops, and modifies transportation reports for Supply Chain Management (SCM), ensuring data accuracy, and supports distribution and transportation projects.

The role develops carrier-performance reporting, synthesizes large data sets from multiple sources, identifies and communicates trends and findings, and monitors carrier loss and damage rates and costs. It leads performance discussions with carrier partners and collaborates with internal teams—including Corporate Security, Retail Operations, Reverse Operations, and IT—on initiatives, reporting accuracy, and process improvements. Additional work includes communicating transportation policies and processes, creating and maintaining SOPs, supporting relationships with field teams and partners, presenting project updates to leadership, and maintaining an on-site presence at a distribution center to observe processes and identify efficiency opportunities.

This is a hybrid role with a defined work location, working from home and at least three days per week in the office as set by the manager. The position is scheduled for 40 hours per week.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant experience, demonstrated through work experience and/or military experience.

Nice To Haves

• Master's degree in Supply Chain, Industrial Engineering, or a related field.
• Significant experience with small parcel transportation.
• Ability to manage external carrier partners regarding daily performance issues.
• Ability to lead projects and manage multiple tasks to meet deadlines.
• Ability to embrace change and adapt to current business needs.
• Excellent computing skills, including MS Office products, AI/Gemini tools, SAP, ITTS, and inventory systems.
• Strong analytical background in creating and analyzing reporting trends and performance.
• Ability to identify errors in reporting received from internal and external sources.
• Strong organizational, interpersonal, and follow-up skills.
• Ability to identify and resolve problems effectively.
• Strong customer service skills with internal customers.
• Ability to communicate effectively throughout multiple levels of the organization.

Responsibilities

• Support reverse transportation activity related to Retail, Indirect, and Consumer orders.
• Serve as liaison between Verizon and transportation carriers, tracking, monitoring, and reporting on reverse shipments.
• Enhance customer experience while reducing carrier claims.
• Maintain, identify, develop, and modify accurate transportation reports for SCM.
• Develop and maintain carrier-performance reporting, including loss and damage trends.
• Synthesize large-scale data sets from multiple sources and communicate findings to stakeholders.
• Track, monitor, and report carrier loss and damage percentages, trends, and costs.
• Lead ongoing conversations with carrier partners about performance and opportunities for improvement.
• Partner with internal Verizon teams on initiatives to reduce carrier loss and improve customer experience.
• Communicate transportation policies and processes and provide support to internal teams.
• Partner with Verizon IT teams to ensure reporting accuracy and identify and lead process improvements.
• Develop reporting aligned with changing business directives.
• Collaborate with team members to create and maintain SOPs for new and existing processes.
• Build and maintain relationships with key partners and field teams to support transportation initiatives.
• Present project updates and outcomes to Verizon leadership.
• Maintain an on-site presence at a distribution center to observe processes and identify business efficiencies.

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability insurance
• Basic and supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home and auto insurance
• Matched 401(k) savings plan
• Up to 8 company-paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role
• Up to 15 days of vacation per year for newly hired employees, increasing with service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior