Sr. Account Manager
About The Position
The Sr. Account Manager drives sales among Lowe’s largest regional professional customers at a faster rate than the broader Pro customer base. The role builds relationships with strategic Pro customers and deploys product and account-management solutions to increase sales. It includes attending tradeshows and visiting jobsites and customer offices to introduce product categories, promotional pricing, and product solutions and to close sales. This is an individual contributor role with no direct people-management responsibilities. The Sr. Account Manager manages assigned and prospective customer accounts, researches market opportunities, conducts regular customer visits and sales calls, negotiates pricing and contract terms, and coordinates with district, store, regional, and merchandising teams to provide products and services that meet customer needs. The role also develops account strategies, reviews performance with district leadership, researches competitor offerings and pricing, and supports integration between Lowe’s and customer purchasing and accounting processes.
Requirements
- Bachelor’s degree in business or a related field, or equivalent experience.
- 3–5 years of relevant professional sales experience.
- Experience selling products and services to strategic accounts and/or in business-to-business sales.
- Experience with CRM technology.
Nice To Haves
- Sales experience in the maintenance, repair, operations, construction, home improvement, or property maintenance industry.
Responsibilities
- Drive Pro sales for assigned and prospective customer portfolios through market research, cold calling, lead follow-up, and regular customer meetings at businesses, jobsites, and tradeshows.
- Schedule and conduct worksite visits to identify additional product needs, take orders, and coordinate fulfillment with stores.
- Negotiate pricing and contract terms with customers to close sales.
- Research district-level Pro customer opportunities and identify high-potential customers to pursue.
- Develop effective strategies for assigned accounts using relevant account information.
- Collaborate with District Managers and Store Managers to provide products and services that increase Pro sales.
- Meet with senior purchasing decision-makers for supplier reviews, planning and production meetings, trade shows, and vendor approval meetings.
- Conduct 12–15 sales calls each week to review products, production and planning schedules, delivery timing, and new product introductions; schedule calls 1–2 weeks in advance.
- Use consultative selling to understand customer needs and proactively schedule follow-ups on sales opportunities.
- Build working relationships with District Managers, Store Managers, and Regional Vice Presidents.
- Use relevant selling tools, programs, and fulfillment channels to provide effective customer solutions.
- Update the District Manager weekly on sales, customer opportunities, wins, performance, and planned yearly sales.
- Influence district and store managers on service and in-stock needs for specific customers.
- Coordinate with district- and region-based merchandising teams to provide products relevant to managed accounts.
- Communicate effectively with the Regional Pro Sales Director and Divisional Sales Director.
- Research and analyze competitors’ services, Pro programs, and price ranges to identify trends and better serve customers.
- Integrate with customers’ accounting and business operations practices to support processes between Lowe’s and customer purchasing and accounting systems.
Benefits
- 401(k) with up to 4.25% match
- Discounted employee stock purchase plan (15% discount of strike price)
- Tuition-free education
- 10-week maternity/parental leave
- 10% associate discount
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Adoption assistance
- Broad discount platform
- Potential discretionary benefits based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards
- Learning and development opportunities
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
