Account Manager Sr

Encore Electric Career Site•Colorado Springs, CO

About The Position

This position develops long-term relationships with existing and prospective clients, promoting Encore’s full range of products and services at desired revenue and margin levels. The Account Manager uses a consultative sales approach to improve clients’ business operations and achieve their strategic goals, while developing the technical and operational knowledge needed to propose relevant solutions. The role manages client relationships and sales processes from prospecting and estimating through proposal approval, contract review, bid award, and handoff to operations. It also supports client acquisition, account transitions, mentoring of newly installed Account Managers, revenue and margin goals, and accounts receivable collections as requested. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Five years of sales experience in direct electrical installations.
Journeyman or Master Electrician license, or equivalent knowledge.
Knowledge of the National Electrical Code and other relevant local codes.
Knowledge of Encore Electric’s products and services, pre-planning and pre-fabrication methods, relevant internal systems and processes, and tracking numbers and data relevant to the work assignment.
Effective written and oral communication, client qualification, networking, teamwork, multitasking, organization, and relationship-building skills.
Ability to use Microsoft Office Suite, estimating software, DCI Spectrum, and basic design tools.
Ability to estimate labor and materials for field installations; apply technical electrical design and troubleshooting skills; and understand electrical installation methods and procedures.
Ability to design and manage complex projects by breaking them into component levels.
Ability to perform to high quality and delivery expectations, resolve conflicts, adapt to changing requirements and environments, anticipate resources, direct others, prioritize, and report to meet job needs.
Ability to perform the listed physical activities: climbing, crawling, driving, kneeling, lifting up to 50 pounds, sitting, standing, stooping, near and far vision, and walking.

Nice To Haves

A degree in a related field.
Five to ten years of field experience.

Responsibilities

Maintain open communication with working relationships, follow up on accountable items, earn and maintain customer trust, uphold organizational core values, and work collaboratively.
Use a selling strategy focused on improving clients’ business operations and helping them achieve strategic goals.
Develop client-specific technical knowledge and operational expertise to propose relevant solutions.
Promote Encore offerings to existing and prospective clients while attaining desired profit levels, and differentiate services from competitors based on customer benefits.
Prepare thorough estimates, proposals, and cost/benefit analyses when applicable.
Obtain supervisor pricing approval for proposals over $50,000 before presenting them to clients.
Prepare accurate turnover packets and initiate turnover meetings with the appropriate operations manager after a bid award.
Obtain upper management approval of contract terms and conditions, maintain a sales-effort tracking log, and participate in sales meetings and training as directed.
Maintain current profiles of key assigned clients and pursue tiered relationships with them.
Perform annual audits of clients’ businesses or facilities and periodically review activity with clients to ensure satisfaction.
Inform the supervisor of significant client concerns and refer leads to other Encore departments.
Maintain relationships with construction operations and project development groups, and solicit internal operations support to ensure client satisfaction.
Support client acquisition strategies with marketing, pursue prospective clients as directed, and network to expand the prospective client base.
Use Prospect Activity Tracking forms as directed by management.
Provide support and mentoring to newly installed Account Managers and assist with transitions or assignments of accounts to other Account Managers.
Attain revenue and margin goals established with management.
Participate in accounts receivable collections as requested.

Benefits

Medical, dental, and vision plans.
Disability and life insurance.
Employee-matched 401(k).
Paid time off (PTO).
Employee assistance program that includes counseling, legal, and financial advice.
Employee referral program.
Technical, safety, personal finance, and leadership training through Encore University.
Cell phone allowance.
Vehicle allowance.
Short-term incentive program.