Sr. Account Manager

Lowe's Home Centers•Saint Louis, MO

14d

About The Position

The Sr. Account Manager drives sales among Lowe’s largest regional Pro customers at a faster rate than the broader Pro customer base. The role builds relationships with larger Pro customers and deploys product and account-management solutions to increase sales. It includes attending trade shows and visiting customer offices and jobsites to introduce product categories, promotional pricing, and product solutions and close sales. This is an individual-contributor role with no direct people-management responsibilities. The Sr. Account Manager manages assigned and prospective customer accounts through research, outreach, regular customer meetings, consultative selling, and follow-up. The role coordinates with Lowe’s district, store, regional, and merchandising teams to address customer needs, support fulfillment, and develop account strategies. It also conducts market and competitive research, negotiates pricing and contract terms, and integrates Lowe’s processes with customers’ purchasing and accounting operations.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
3–5 years of relevant professional sales experience.
Experience selling products and services to strategic accounts and/or in business-to-business sales.
Experience with CRM technology.

Nice To Haves

Sales experience in maintenance, repair, operations, construction, home improvement, or property maintenance.

Responsibilities

Drive Pro sales for assigned and prospective customer portfolios through market research, cold calling, lead follow-up, and regular meetings at customer businesses, jobsites, and trade shows.
Visit worksites to identify additional product needs, take orders, and coordinate with stores to fulfill orders.
Negotiate pricing and contract terms during customer meetings to close sales.
Research district-level Pro customer opportunities and identify the highest-opportunity customers to pursue.
Develop effective strategies for assigned accounts using relevant customer and account information.
Coordinate with District Managers and Store Managers to provide products and services that increase Pro sales.
Meet with senior purchasing decision-makers to conduct supplier reviews and lead quarterly and annual planning and production meetings, vendor trade shows, and vendor approval meetings.
Conduct 12–15 sales calls per week to review products, production and planning schedules, delivery timing, and new product introductions; schedule calls 1–2 weeks in advance.
Use consultative selling to understand customer needs and proactively schedule follow-ups for sales opportunities.
Build working relationships with District Managers, Store Managers, and Regional Vice Presidents.
Use selling tools, programs, and fulfillment channels to provide effective solutions for Pro customers.
Provide weekly updates to the District Manager on sales, customer opportunities, wins, performance, and planned yearly sales.
Influence district and store managers on services and in-stock needs to support specific customers.
Coordinate with district and regional merchandising teams to ensure managed accounts have relevant products.
Communicate with the Regional Pro Sales Director and Divisional Sales Director.
Research and analyze competitive services, Pro programs, and price ranges to identify trends and better serve customers.
Integrate with customers’ accounting and business operations practices to support processes between Lowe’s and customers’ purchasing and accounting systems.