Sr. Account Manager (Business Leadership)

superfly • New York, NY

5d • $80,000 - $110,000

About The Position

The Sr. Account Manager (Business Leadership) serves as the senior client-facing business lead for Superfly agency programs in its gaming and esports portfolio. The role advises clients on strategy, scope, and resourcing, and directs internal teams, vendors, properties, and agencies to deliver timely, high-quality programs. It requires discretion and independent judgment on significant matters, including setting priorities and resource allocations, resolving issues, and identifying when to escalate business or scope concerns.

The position leads a key global esports account, manages client relationships and program execution, and oversees the financial performance of assigned accounts. International travel four to five times annually is a core requirement, including independently overseeing on-site execution at client events and activations worldwide. New York-based applicants are preferred; applicants from California will also be considered.

Requirements

• 5–8 years of marketing and/or agency experience.
• Comfort owning a large global client relationship.
• Experience working on branded events and experiential marketing.
• Superior written and verbal communication skills.
• Experience creating and managing internal and external processes end to end while adapting to client needs.
• Well-developed time management, organizational, and follow-through skills.
• Ability to collaborate effectively, work successfully on a team, and partner with other teams.
• Confidence speaking up and sharing opinions with the team.
• Willingness and ability to travel internationally four to five times annually and independently oversee on-site execution at events and activations worldwide.

Nice To Haves

• Experience in gaming, esports, or entertainment.
• Genuine interest in gaming and esports, including competitive PC titles, the professional scene, and related communities and culture.
• College degree preferred.
• Interest in travel, experiencing new cultures, and working with global teams.

Responsibilities

• Lead a key global esports account, setting priorities, timelines, and resource allocation to meet client business objectives.
• Serve as a primary client advisor and point of contact by assessing needs, recommending solutions, resolving issues, and determining next steps within the engagement scope.
• Maintain knowledge of clients’ objectives, competitive environment, and the gaming and esports industry to identify opportunities, anticipate needs, and inform account strategy.
• Identify project risks, resolve roadblocks, adjust priorities, and escalate significant business or scope issues when appropriate.
• Develop project plans, timelines, and program frameworks that define scope, approach, and resourcing.
• Advise clients on program direction, scope, and resourcing, and determine when client requests fall outside the agreed scope.
• Set agendas and direction for client calls and meetings, lead internal and external meetings, and drive decisions and action items through Asana.
• Evaluate open project items and reprioritize work or reallocate resources to keep programs on track.
• Coordinate cross-department teams, monitor deliverables, and ensure deadlines are met.
• Manage Asana project boards for deadlines and milestones.
• Use knowledge of the client’s business, gaming and esports competitive landscape, and broader industry to enhance agency work, share strategic insights, and identify opportunities to grow agency relationships.
• Manage the financial performance of assigned accounts, including budgets, fees, and client agreements; recommend pricing, scope, and resourcing changes and escalate as needed.
• Identify potential scope, fee, resource, or contractual issues and determine when escalation to the Director and VP of Business Leadership is warranted.
• Oversee accounts receivable, ensuring invoices are issued accurately and resolving payment issues with clients and Finance.
• Oversee vendor payables by reviewing vendor invoices against program budgets before processing through Superfly.
• Travel internationally four to five times annually to client events and activations and independently oversee on-site execution.

Benefits

• Comprehensive benefits package with a generous company contribution toward employee health benefits.
• Health savings account.
• Short-term disability plans.
• Automatic life insurance.
• Flexible PTO policy.
• Collaborative, positive company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed