Sr. Account Manager (Business Leadership)

superfly•New York, NY

3d•$80,000 - $110,000

About The Position

The Sr. Account Manager (Business Leadership) serves as the senior client-facing business lead for Superfly agency programs in its gaming and esports portfolio. The role advises clients on strategy, scope, and resourcing, and directs internal teams, vendors, properties, and agencies to deliver timely, high-quality programs. It requires discretion and independent judgment on significant matters, including setting priorities, allocating resources, resolving issues, and determining when to escalate business, scope, fee, resource, or contractual concerns. The role leads a key global esports account, serving as a primary client advisor and communicator. It manages program planning and execution, account financial performance, receivables, and vendor payables. International travel to client events and activations worldwide is a core requirement, with the Account Manager expected to independently oversee onsite execution. Preference is given to applicants based in New York; applicants from California will also be considered.

Requirements

5–8 years of marketing and/or agency experience.
Experience owning a large global client relationship.
Experience working on branded events and experiential marketing.
Superior written and verbal communication skills.
Experience creating and managing internal and external processes end to end while adapting to different client needs.
Well-developed time-management, organizational, and follow-through skills.
Ability to collaborate effectively, work in a team, and partner with other teams.
Confidence speaking up and sharing opinions with the team.
College degree.
Willingness and ability to travel internationally approximately 4–5 times annually and oversee onsite execution independently.

Nice To Haves

Experience in gaming, esports, or entertainment.
Genuine interest in gaming and esports, including competitive PC titles, the professional scene, and its communities and culture.
Interest in travel, experiencing new cultures, and working with global teams.

Responsibilities

Lead a key global esports account, setting priorities, timelines, and resource allocation to meet client business objectives.
Serve as a primary client advisor and point of contact by assessing needs, recommending solutions, resolving issues, and determining next steps within the engagement scope.
Maintain knowledge of clients’ business objectives, competitive environments, and the gaming and esports industry to identify opportunities, anticipate needs, and inform account strategy.
Identify project risks, resolve roadblocks, adjust priorities, and escalate significant business or scope issues when appropriate.
Develop project plans, timelines, and program frameworks that define scope, approach, and resourcing.
Provide strategic counsel on program direction, scope, and resourcing; manage client feedback and determine when requests are outside agreed scope.
Set agendas and direction for client calls and meetings, and drive decisions and action items to completion.
Lead internal and external meetings; review open project items and reprioritize work or reallocate resources to keep programs on track.
Coordinate cross-department teams, track assigned deliverables and deadlines, and manage corresponding Asana project boards and milestones.
Use knowledge of the client’s business and industry to enhance agency work, share strategic insights, and identify opportunities to grow agency relationships.
Manage the financial performance of assigned accounts, including budgets, fees, and client agreements, and recommend pricing, scope, and resourcing changes.
Identify potential scope, fee, resource, or contractual issues and escalate them to the Director and VP of Business Leadership as appropriate.
Oversee receivables for assigned accounts, ensuring invoices are issued accurately and resolving payment issues with clients and Finance.
Oversee vendor payables for assigned accounts, reviewing vendor invoices against program budgets before processing.
Travel regularly to worldwide client events and activations and independently oversee onsite execution.