Account Manager, Business Leadership - Commerce/CPG

Adelphi Group•Chicago, MO

1d•$65,000 - $80,000•Hybrid

About The Position

Momentum is an experiential agency that helps brands understand their customers and create experiences that change how people see them. The role supports the Business Leadership team on a leading food-industry CPG brand, managing day-to-day account operations, internal projects, and client requests. The position requires organization, attention to detail, flexibility, and the ability to adapt to shifting priorities while helping exceed client expectations. The employee contributes to client initiatives, retail shopper executions, and external partner collaborations; coordinates projects, deliverables, and stakeholders; communicates client requests; and maintains project tracking and status updates. The role also includes participating in client meetings, reviewing creative and copy, preparing estimates, and building relationships across agency teams. Employees are expected to use agency resources efficiently and develop an understanding of the agency’s offerings, mission, and vision. The stated salary range is $65,000–$80,000. Omnicom policy requires employees to work in the office at least three days per week, unless additional in-office days are directed by the agency or manager, to the extent permissible by local law.

Requirements

At least 1 year of experience in an agency, brand, or retailer environment, with a background in developing and executing campaigns in commerce or CPG.
Strong written and verbal communication skills, with the ability to convey ideas clearly and confidently.
Polished, professional demeanor and the ability to project confidence and enthusiasm for the business.
Proven success managing projects and working in client-facing roles, with the ability to deliver results under pressure.
Experience building effective working relationships across diverse teams and fostering collaboration and trust.
Knowledge of financial processes such as billing reports, invoicing, and project financial maintenance, including the ability to create accurate estimates.
Self-motivation and the ability to work independently and collaboratively across multiple teams.
Ability to collaborate in a fast-paced, evolving client environment, adapt to change, and support colleagues in achieving shared goals.
Strong organizational skills and the ability to multitask, prioritize, and manage time effectively across multiple projects.

Nice To Haves

Experience working with retail media platforms.

Responsibilities

Contribute to workflows aligned with account needs, including client-specific initiatives, retail shopper executions, and external partner collaborations.
Execute projects according to agency standards and client processes, meet deadlines, and coordinate workflows with relevant stakeholders.
Translate client requests clearly and efficiently, taking the lead on specific projects as needed.
Use agency tools, including creative briefs and creative review and recap decks, to communicate key information.
Provide daily status updates to the Account Director and team, track deliverables, and maintain the account project tracker.
Adapt to shifting priorities, manage time effectively, and address time-sensitive tasks with an innovative problem-solving approach.
Manage client tasks and timelines proactively, anticipate potential delays or obstacles, and adjust schedules to support smooth operations and client satisfaction.
Participate in client status meetings, take notes, manage follow-up actions, and ensure required tasks are completed.
Review creative and copy against project objectives, strategy, and briefs, providing clear and concise feedback.
Apply familiarity with commerce tactics, including digital, social, and print outputs within retail channels.
Create estimates with an understanding of fee structures and client-specific parameters.
Build and maintain effective relationships with multidisciplinary agency teams.
Use agency resources appropriately and efficiently.
Develop an understanding of the agency’s offerings, mission, and vision.
Perform additional assigned tasks while embodying Momentum’s core values.