Sr Account Manager, Service

Mitsubishi Electric US • San Diego, CA

19d

About The Position

The Sr Account Manager, Service manages, sustains, and grows EED service sales and maintenance interests throughout the Southern California Branch. The role is responsible for achieving service sales goals, retaining accounts, generating open-order and repair sales, acquiring foreign maintenance business, and converting NCS accounts. The Account Manager maintains current maintenance contracts, minimizes contract risk, proactively renews pending or expiring contracts, and takes action to prevent cancellations.

The position prepares and presents maintenance estimates, open-order proposals, and repair or modernization proposals. It develops strong customer relationships, responds promptly and professionally to customer needs, and uses the company’s competitive advantages to sell its premium service. The role also supports collections and account maintenance, keeps records and reports accurate, reviews billables and escalations monthly, and uses Salesforce in accordance with company policy. Additional responsibilities include building technical and regulatory industry knowledge, participating in continuous improvement and company processes, and engaging in corporate social responsibility activities where possible.

Requirements

• Minimum of 3 years of experience in B2B sales, the construction industry, the services industry, and/or commercial or retail real estate.
• Valid driver's license with an acceptable driving record.
• Excellent written and oral communication skills.
• Strong customer service and people skills.
• Ability to handle adversity calmly and function with a high sense of urgency.
• Working knowledge of Microsoft Office, including Word, Outlook, Excel, and PowerPoint.
• Salesforce application experience.

Nice To Haves

• Bachelor’s degree or equivalent.
• Prior experience in a sales and/or customer service environment.
• General knowledge of the vertical transportation industry.
• Knowledge of Microsoft Project.

Responsibilities

• Achieve service sales goals and objectives for account retention, open-order sales, repair sales, foreign maintenance acquisition, and NCS conversion.
• Ensure maintenance contracts are current and not exposed to unnecessary risk.
• Proactively convert or roll over pending and expiring maintenance contracts.
• Identify potential cancellations and act to prevent them.
• Prepare and present maintenance estimates, open-order proposals, and repair or modernization proposals.
• Use the company’s competitive advantages to sell its premium service.
• Manage and develop customer relationships while maximizing company interests in the area.
• Respond quickly, professionally, and positively to customer needs and concerns.
• Continually develop technical knowledge of elevator and escalator operations and industry knowledge, particularly in regulatory areas.
• Assist with collections and account maintenance to minimize receivables.
• Maintain accurate data entries and required reports.
• Participate in continuous improvement programs and tasks.
• Review billables and escalations monthly for accuracy.
• Enter data diligently and use Salesforce according to company policies and guidelines.
• Participate in company event committees and processes.
• Engage in corporate social responsibility activities where possible.
• Perform other job functions as assigned.

Benefits

• Medical benefits.
• Financial benefits.
• Other benefits, including 401(k) eligibility.
• Paid time off benefits, including vacation and sick time.
• Parental leave.
• Commissions based on individual performance and/or sales metrics may be included.
• Incentive compensation and discretionary awards may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed