Sportsbook Ticket Writer - Part Time - (Chase Field)

Caesars Sportsbook • Phoenix, AZ

15h • Onsite

About The Position

Reporting to the Sportsbook Supervisor, the Sportsbook Ticket Writer is the face of the retail operation at Chase Field. The role provides a high level of customer service to regular and novice bettors, helps customers feel welcome, and advises them about sports betting options so they can make informed, responsible decisions about wagering.

The position requires compliance with company and Gaming Control Board rules and standards, handling customer questions and complaints, collaborating with the team, and completing required paperwork and documentation. The role is part-time and requires flexibility to work various shifts, weekends, and holidays.

Requirements

• Must be at least 21 years old.
• Must pass a background check.
• Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if required.
• Proficient in spoken and written English.
• Flexible to work various shifts, weekends, and holidays.
• Basic computer knowledge, including email, MS Excel, and internet use.
• At least one year of cash-handling experience in a work setting.
• Ability to do simple math.
• Understand and adhere to company and Gaming Control Board compliance requirements.
• Obtain an Employer Identification Number (EIN).

Nice To Haves

• High school diploma, GED, or equivalent preferred.

Responsibilities

• Provide top-tier customer service that encourages repeat visits.
• Maintain a professional appearance and demeanor throughout each shift.
• Follow company rules and regulations and Gaming Control Board requirements.
• Become familiar with sports betting options and discuss them with customers.
• Resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
• Work collaboratively with team members and leadership.
• Complete necessary paperwork and documentation according to company policy and Gaming Control Board standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED