Sportsbook Writer

Caesars Entertainment • Columbus, NE

3d

About The Position

Reporting to the Sportsbook Manager, Sportsbook Ticket Writers serve as the face of the retail sportsbook operation during the horseracing season. They provide consistently high-quality customer service to experienced patrons and novice bettors, creating a welcoming and engaging environment. As knowledgeable resources on the sportsbook's betting options, they answer questions and guide customers toward informed, responsible wagering decisions.

Requirements

• Basic computer knowledge, including email, MS Excel, and internet use.
• At least one year of cash-handling experience in a work setting.
• Be at least 19 years of age.
• Successfully pass a background check.
• Be able to obtain a gaming license from the Nebraska Gaming Commission.
• Demonstrate a high level of customer service.
• Present yourself in a professional manner.
• Have strong written and verbal communication skills.
• Be able to perform simple math.
• Work days, evenings, weekends, and holidays as needed.
• Understand and adhere to company compliance requirements and Nebraska State Gaming Regulations.
• Push and pull up to 50 pounds.
• Lift and carry objects up to 30 pounds.
• Bend, stoop, twist, reach, and kneel repetitively.
• Ascend and descend stairs and maintain equilibrium for an extended period.
• Work standing and/or walking for extended periods.
• Work in environments ranging from extreme cold to extreme heat.

Nice To Haves

• High school diploma, GED, or equivalent.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.

Responsibilities

• Provide top-tier customer service that encourages repeat visits.
• Follow all company and gaming commission rules and regulations.
• Become familiar with betting options and discuss them with customers.
• Resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
• Work collaboratively with team members and leadership.
• Complete required paperwork and documentation in accordance with company policy and gaming regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED