Sportsbook Writer

Caesars Entertainment • Columbus, NE

2d

About The Position

Reporting to the Sportsbook Manager, Sportsbook Ticket Writers serve as the face of the retail sportsbook operation during the horseracing season. They provide consistently high-level customer service to experienced patrons and novice bettors, creating a welcoming and engaging environment. Writers act as knowledgeable resources on the available sports betting options, answering questions and guiding customers toward informed, responsible wagering decisions.

Requirements

• Basic computer knowledge, including email, MS Excel, and internet use.
• At least one year of cash-handling experience in a work setting.
• Be at least 19 years of age.
• Successfully pass a background check.
• Be able to obtain a gaming license from the Nebraska Gaming Commission.
• Demonstrate a high level of customer service.
• Present yourself professionally.
• Have strong written and verbal communication skills.
• Be able to perform simple math.
• Adhere to company compliance requirements and Nebraska State Gaming Regulations.
• Be able to push and pull up to 50 pounds and lift and carry objects up to 30 pounds.
• Be able to bend, stoop, twist, reach, and kneel repetitively; ascend and descend stairs; and maintain equilibrium for an extended period.
• Be able to work standing and/or walking for extended periods.
• Be able to work in environments ranging from extreme cold to extreme heat.

Nice To Haves

• High school diploma, GED, or equivalent preferred.
• Ability to work a flexible schedule, including nights, weekends, and some holidays, preferred.

Responsibilities

• Provide top-tier customer service that encourages customers to return.
• Adhere to all company and gaming commission rules and regulations.
• Become familiar with betting options and discuss them with customers.
• Resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
• Work collaboratively with team members and leadership.
• Complete necessary paperwork and documentation according to company policy and gaming regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED