Sportsbook Restaurant Assistant Manager

PENN Entertainment • Baton Rouge, LA

2d

About The Position

The Sportsbook Restaurant Assistant Manager supports restaurant operations by delivering internal and external guest service in line with the company’s Six Core Service Standards. The role supervises restaurant personnel, supports the restaurant manager in implementing operational policies and procedures, and helps maintain service quality, appropriate staffing, and compliant, effective restaurant operations.

Requirements

• Must be at least 21 years of age.
• Demonstrated supervisory experience in a high-volume restaurant.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Must obtain and maintain a current Parish Alcohol Beverage Control License.
• At least 3 years of experience directly related to the specified accountabilities.

Responsibilities

• Deliver internal and external guest service according to the Six Core Service Standards.
• Staff, schedule, evaluate, train, develop, and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline, and other employment actions for subordinate personnel.
• Promote courteous treatment of customers and employees by resolving complaints, answering questions, and providing general service.
• Ensure food servers, bus persons, and other restaurant personnel meet or exceed service standards.
• Maintain appropriate restaurant staffing levels based on business volumes.
• Assist the restaurant manager in developing and implementing policies, procedures, rules, and operations manuals to support compliance with company and regulatory guidelines.
• Create and maintain records, reports, and other documentation required by company and business expectations.
• Maintain the viability and integrity of restaurant operations.

Benefits

• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed