Sportsbook Manager
About The Position
The Sportsbook Manager oversees the management and efficient operation of the Sports Book department. The role ensures compliance with company, departmental, Lottery, federal, and state gaming agency rules and regulations; develops and trains staff; contributes to the department budget; and manages operational costs, particularly labor and inventory. The manager leads and mentors employees, organizes and delegates work, and supports staff development and appraisal. The position emphasizes excellent customer service for both regular customers and novice bettors. The manager advises customers about sports betting options to support informed, responsible wagering, motivates staff to deliver welcoming service, and handles or investigates escalated customer complaints and issues. The role requires standing for extended periods and may involve exposure to a smoke-filled environment.
Requirements
- Ability to motivate, lead, and mentor staff members.
- Strong written and verbal communication skills.
- Professional appearance and demeanor.
- Self-starter attitude and initiative.
- Commitment to delivering a high level of customer service.
- Ability to stand for extended periods.
- Ability to lift, pull, or push 25 pounds.
- Ability to twist, bend, or reach without significant limitations.
- Ability to obtain a Virginia Lottery License.
Responsibilities
- Manage the Sports Book department and ensure efficient operations.
- Ensure compliance with company and departmental policies and procedures, including Lottery, federal, and state gaming agency rules and regulations.
- Develop and train staff; contribute to staff selection, development, and appraisal.
- Assist in developing and meeting the departmental budget.
- Provide leadership through example and sharing knowledge and skills.
- Organize and delegate assignments.
- Model service standards and interact positively with customers and co-workers.
- Provide high-level customer service to regular customers and novice bettors, helping everyone feel welcome.
- Advise customers about sports betting options and answer questions to support informed, responsible wagering.
- Manage Sports Book operating costs, with a focus on labor costs and inventory management and control.
- Mentor employees to help them become better ticket writers.
- Motivate staff to deliver high-level customer service.
- Handle escalated customer complaints and issues; investigate and resolve complaints as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
