Specialty Scheduler-Aflac
About The Position
The Specialty Scheduler receives inbound communications, including calls, emails, faxes, and orders, from patients and physicians requesting scheduling services with a Children’s department. The role coordinates complex scheduling of medical appointments and procedures across the Children’s system, maintains patient demographic and insurance pre-registration information in the appropriate scheduling system, and makes outbound calls for appointment reminders, recalls, and other purposes. The position works day shift, Monday through Friday, from 8:00 AM to 5:00 PM. The role is based at 1575 Northeast Expy NE. A high school diploma or equivalent is required. No professional certifications are required.
Requirements
- Two years of experience in patient scheduling or access in a healthcare setting.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Interviewing and interpersonal skills to interact with patients, families, and healthcare-team members.
- Ability to work with diverse people and deal effectively with disgruntled callers.
- Excellent organizational skills.
Nice To Haves
- Two years of experience in provider and/or multispecialty scheduling in a clinical setting.
- Experience with Epic Cadence.
- Consistent high-quality performance related to scheduling and call handling for internal candidates.
Responsibilities
- Coordinate complex appointment scheduling for physicians and self-referrals using intricate scheduling tools and department procedures to find appointment alternatives that meet patient needs and caregiver requests.
- Meet quality metrics and department standards for call handling.
- Enter appointments accurately in scheduling systems, including insurance verification and patient demographic information.
- Monitor insurance authorization needs and follow department policies for appointments without confirmed authorizations.
- Stay current with division and practice updates communicated through email, the department SharePoint site, staff meetings, and web alerts.
- Participate in reviewing appointment-selection protocols by provider and diagnosis for supported departments and providers.
- Help optimize provider capacity by proactively filling open slots and using measures to reduce cancellations and no-shows.
- Assist with training new scheduling-team hires.
- Support outpatient and hospital imaging sites with imaging scheduling, modality utilization, and workflow optimization projects as needed.
- Make outbound calls for appointment reminders, recalls, and other outbound activity.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
