Specialty Scheduler - Nrv Ent

Carilion Clinic•Christiansburg, VA

2d•Onsite

About The Position

The Specialty Scheduler manages surgery schedules for multiple providers and prepares surgery packets for physicians to take to surgical facilities. The role provides customer service and patient care, communicates patient information accurately and efficiently, and treats patients, families, visitors, and coworkers with respect, dignity, kindness, and empathy. The scheduler communicates with providers and team members about appointments and surgery details, coordinates daily activities with department leadership and interdisciplinary teams, and ensures communication changes and updates reach relevant departments. Responsibilities include interviewing patients to assess pre-operative needs; coordinating pre- and post-surgical care; arranging surgery-related appointments and notifying patients in writing; documenting patient and procedure information; coordinating with surgical facilities and staff; managing block time and cancellations; and supporting authorization, financial counseling, and scheduling processes.

Requirements

High school diploma or equivalent education.
Computer and word-processing knowledge and experience.
Essential keyboarding skills.
Effective interpersonal, communication, and teamwork skills.
Successful completion of orientation and competency validation for the position.
Above-average organizational skills and attention to detail.
Strong reading, writing, spelling, grammar, punctuation, and mathematical calculation skills.
Ability to maintain composure under pressure and diffuse tension through effective communication.

Nice To Haves

Medical terminology knowledge.
Knowledge of CPT coding.

Responsibilities

Manage surgery schedules for multiple providers and prepare surgery packets for physicians.
Communicate with providers and team members about patient appointments and surgery information.
Work with department leadership to manage daily workflow and communicate changes and updates to relevant departments.
Work with interdisciplinary teams to coordinate patients’ surgical care.
Interview patients to assess pre-operative needs according to anesthesia and physician-specific guidelines.
Answer and screen telephone calls, take messages, and provide timely information to patients and others.
Post surgical case information at operating facilities and distribute patient information to key staff by fax, phone, or email.
Coordinate pre-operative and post-operative care, including lab work, medical clearance, History and Physicals, education classes, and post-operative care.
Notify patients in writing of surgery-related appointments and document information in the patient medical record.
Ensure proper surgical equipment is available by contacting surgical representatives, material management, and case documentation.
Manage assigned operating-room block time and coordinate with other surgery schedulers to identify, release, or use open time.
Take appropriate actions related to cancellations.
Maintain the OR Utilization report for Carilion Clinic operating facilities, ambulatory surgery centers, and other facilities used by physicians.
Document surgery or procedure information on individual physician calendars in the email system or as preferred by physicians.
Update patient demographics as needed.
Assist with scheduling tests and outside physicians when applicable.
Complete authorization or work with the authorization team to ensure pre-certification is completed.
Communicate with Financial Counselors regarding surgeries as needed.