SPECIALTY SCHEDULER - NRV ENT

Carilion Clinic•Christiansburg, VA

3d•$19 - $26•Onsite

About The Position

The Specialty Scheduler manages surgery schedules for multiple providers and prepares surgery packets for physicians to take to surgical facilities. The role delivers customer service and patient care, communicates patient information accurately and efficiently, and provides information to appropriate parties as needed. Team members are expected to demonstrate respect, dignity, kindness, and empathy in interactions with patients, families, visitors, and colleagues. The scheduler communicates with providers and team members about appointments and surgery information, works with department leadership to manage daily activities, and coordinates with interdisciplinary teams to support efficient surgical care. Responsibilities include assessing pre-operative needs, coordinating pre- and post-surgical care, arranging appointments and tests, communicating appointment details to patients, documenting in medical records, and helping ensure required equipment is available. The role also manages surgical block time, maintains operating-room utilization reports, documents procedures on physician calendars, and supports authorization and financial counseling processes.

Requirements

High school diploma or equivalent education.
Computer and word-processing knowledge and experience.
Essential keyboarding skills.
Effective interpersonal, communication, and teamwork skills.
Successful completion of orientation and position competency validation.
Above-average organizational skills and attention to detail.
Strong reading, writing, spelling, grammar, punctuation, and mathematical calculation skills.
Ability to maintain composure under pressure and diffuse tension through effective communication.

Nice To Haves

Medical terminology knowledge.
Knowledge of CPT coding.

Responsibilities

Manage surgery schedules for multiple providers and prepare surgery packets for physicians and surgical facilities.
Communicate with providers and team members about appointments and surgery information for specific patients.
Work with department leadership to manage daily workflow and communicate changes and updates to relevant departments.
Coordinate with interdisciplinary teams to support patients’ surgical care.
Interview patients to assess pre-operative needs according to anesthesia and physician-specific guidelines.
Answer and screen telephone calls, take messages, and provide timely information to patients and others.
Post surgical case information at operating facilities and distribute patient information to relevant staff by fax, phone, or email.
Coordinate pre- and post-surgical care, including pre-operative appointments, lab work, medical clearances, history and physicals, education classes, and post-operative care.
Notify patients in writing of surgery-related appointments and document information in the patient medical record.
Ensure proper equipment is available for surgery by contacting surgical representatives and materials management and reviewing case documentation.
Manage assigned block time and coordinate with other surgery schedulers to use or release open time; take appropriate action related to cancellations.
Maintain operating-room utilization reports for Carilion Clinic operating facilities, ambulatory surgery centers, and other facilities used by physicians.
Document surgery or procedure information on physician calendars in the email system or as preferred by physicians, and update demographics as needed.
Assist with scheduling tests and outside physicians when applicable.
Complete authorizations or coordinate with the authorization team to ensure pre-certification is completed.
Communicate with Financial Counselors regarding surgeries as applicable.