Specialty Product Advisor - Ophthalmology
About The Position
The Specialty Product Advisor serves as an ophthalmology and optometry clinical subject matter expert, drawing on hands-on eye care and practice operations experience in outpatient settings to guide product development, implementation, and sales. The role helps ensure that ophthalmic and optometric workflows—including diagnostic testing, multi-stage clinical workups, subspecialty care, and complex vision and medical billing structures—are clinically appropriate, operationally effective, and aligned with patient safety and regulatory expectations. The advisor partners with product management, design, and development teams to ensure healthcare IT solutions reflect real-world ophthalmic workflows, device integrations, and regulatory requirements. The role also collaborates with implementation and sales teams on client onboarding, product positioning, and clinical alignment during the commercial cycle. It engages clinicians and practice staff through site visits, workshops, discovery sessions, and virtual engagements, and may require travel of up to 25%.
Requirements
- Clinical degree and active or prior clinical licensure or certification in an eye care profession, such as OD, MD or DO specializing in ophthalmology, COMT, COT, RN, or equivalent clinical credential.
- At least 8–10 years of direct clinical, care delivery, or practice operations experience in an outpatient ophthalmology or optometry setting.
- Deep understanding of clinical workflows and documentation needs in one or more ophthalmic subspecialties.
- Experience using ambulatory EHR systems in active clinical or operational workflows.
- Experience using ophthalmic EHR/EMR platforms in active clinical or operational workflows.
- Experience engaging directly with providers, care teams, and operational leaders in real-world practice environments.
- Knowledge of specialty eye care workflows, diagnostic equipment data capture and digital imaging integrations, eye care revenue cycles, healthcare documentation standards, and ophthalmic regulatory reporting and compliance.
- Ability to communicate complex care delivery and operational concepts to technical and non-technical audiences; facilitate discussions and workshops; translate specialty expertise into product requirements; and influence product decisions.
- Ability to establish credibility with providers, care teams, and administrators; engage diverse stakeholders; adapt communication across clinical, operational, technical, and other settings; and work effectively in a cross-functional product environment.
Nice To Haves
- Master's degree in healthcare, clinical informatics, healthcare administration, public health, business, or a related field.
- Experience collaborating with or advising product, design, or technology teams in a healthcare environment.
Responsibilities
- Represent outpatient eye care delivery models, clinical workflows, and operational practices, including technician workups, diagnostic testing, surgical planning and follow-up, subspecialty care, and optical clinic flow and inventory management.
- Translate ophthalmic regulatory guidelines, structured documentation standards, device integration requirements, and clinical-trial data flow into actionable guidance for product and engineering teams.
- Serve as a specialty advisor during product discovery, validation, and prioritization.
- Engage ophthalmologists, optometrists, ophthalmic technicians, practice administrators, and optical staff through site visits, workshops, discovery sessions, and virtual engagements.
- Communicate specialty requirements to technical and non-technical audiences to support cross-functional alignment.
- Lead specialty-focused discussions and address workflow, compliance, and operational considerations with internal and external stakeholders.
- Travel to customer and partner sites as needed for field engagement and product discovery.
- Perform other duties that support the overall objective of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
