Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Gainesville, FL

About The Position

The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) maximizes sales for Lancôme color cosmetics, skincare, and fragrance by engaging guests, determining their individual needs, and helping them select and purchase merchandise. The advisor maintains store standards, including cleanliness and replenishment, and represents Ulta Beauty and the Lancôme brand to guests. The role supports the Experience Manager through a focus on performance, people, and process, and calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor meets brand sales and clientele goals while contributing to store goals for retail and service sales, guest loyalty, omni-channel performance, and shrink. They provide personalized service, perform makeup applications and skincare analysis, demonstrate products, build customer relationships, book appointments, and support services and in-store events. They maintain product and trend knowledge, participate in training, and collaborate with store associates and Lancôme brand partners. The role also includes following company policies and brand standards; maintaining cleanliness and operational standards; participating in merchandise resets, planograms, displays, inventory, and shipment processing; and protecting company assets through loss-prevention practices. The schedule is flexible and includes days, evenings, weekends, and holidays. Working conditions involve frequent mobility and standing, bending, pulling, pushing, reaching, and twisting, as well as continuous lifting or moving of up to 10 pounds and coordination and manipulation of objects.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel performance, and retail shrink.
Greet and engage guests, personalize service to their needs, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Stay current on available prestige training to support category performance.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build and maintain customer relationships and an active preferred customer list; follow up on guest inquiries and communicate store promotions, events, and services.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive and collaborative environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Lancôme brand partners through required training and participation in events and promotions.
Collaborate with managers and associates to help grow the business and participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain cleanliness and operational standards for the Lancôme area, testers, demonstration stations, and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.