Specialty Beauty Advisor - Lancome
About The Position
The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) maximizes sales for the Lancôme brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to identify their individual needs, assists with merchandise selection and purchases, and maintains store standards such as cleanliness and replenishment. The role represents Ulta Beauty and Lancôme to guests and supports the Experience Manager through performance, people, and process priorities. It calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor drives brand and store sales, provides personalized recommendations and demonstrations, builds customer relationships, and supports appointments, services, and in-store events. The role also involves collaborating with teammates and Lancôme brand partners, participating in training, following company and brand standards, maintaining assigned areas, and helping with merchandising, inventory, shipment, and loss prevention tasks.
Requirements
- High school diploma is preferred.
- Cosmetology or demonstrator license where required by state law.
- Ability to demonstrate competency in sales, products, and service.
- Ability to build and maintain strong customer relationships.
- Ability to work independently and as part of a team.
- Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
- Strong verbal communication and interpersonal skills.
- Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
- Attend brand-sponsored trainings.
Nice To Haves
- Cosmetics artistry experience.
Responsibilities
- Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
- Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
- Perform makeup applications, skincare analysis, and product demonstrations.
- Stay current with prestige training and industry trends, products, services, ingredients, and benefits.
- Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
- Build customer relationships, maintain contact with existing and preferred customers, follow up on inquiries, and inform guests about promotions, events, and services.
- Maintain prompt and regular attendance.
- Contribute to an inclusive, collaborative environment for teammates, peers, and guests.
- Promote the guest loyalty program, including credit and the Ulta Beauty app.
- Maintain relationships with Lancôme brand partners through required training and execution of events and promotions.
- Collaborate with managers and associates to help grow the business and participate in ongoing brand and category training.
- Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
- Maintain cleanliness and operational standards in the Lancôme area and other assigned areas, including the salesfloor, restrooms, cashwrap, backroom, and break area.
- Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
- Protect company assets by following loss-prevention practices and providing exceptional guest service.
- Complete other operational tasks as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
