Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Mount Pleasant, SC

12d

About The Position

The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) maximizes sales for Lancôme color cosmetics, skincare, and fragrance by learning guests’ needs, helping them select and purchase products, and maintaining store standards. The advisor represents Ulta Beauty and Lancôme, supports the Experience Manager, and contributes to performance, guest service and associate culture, and operational compliance. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor drives sales and guest loyalty, provides personalized recommendations and demonstrations, builds customer relationships, supports appointments and in-store events, and participates in product and brand training. The role also involves maintaining the Lancôme area and other assigned store spaces, supporting merchandising and shipment tasks, and following company policies, dress code, and loss-prevention practices.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Stay current on prestige training, industry trends, products, services, ingredients, and product benefits.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with existing and preferred customers, follow up on inquiries, and inform guests about promotions, events, and services.
Maintain prompt, regular attendance.
Contribute to an inclusive and collaborative environment supporting teammates, peers, and guests.
Share information about the guest loyalty program, credit, and the Ulta Beauty app.
Maintain relationships with Lancôme brand partners by participating in required trainings and executing events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain store operational standards, including cleanliness of the Lancôme area, testers, demonstration stations, and other assigned areas.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.