Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Yukon, OK

About The Position

The Specialty Beauty Advisor – Lancôme is responsible for maximizing sales of Lancôme color cosmetics, skincare, and fragrance by engaging guests, identifying their needs, and helping them select and purchase merchandise. The advisor represents Ulta Beauty and the Lancôme brand, maintains store standards, and supports the Experience Manager in service and retail sales, in-store events, guest service, associate culture, operating procedures, and compliance. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor performs makeup applications, skincare analysis, and product demonstrations; builds customer relationships; supports Lancôme brand sales goals; and contributes to store operations, cleanliness, replenishment, and inventory activities.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Keep current with prestige training, industry trends, products, services, ingredients, and benefits.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build customer relationships, maintain active contact with preferred customers, follow up on inquiries, and inform guests about promotions, events, and services.
Maintain prompt and regular attendance.
Contribute to an inclusive and collaborative environment and support teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Lancôme brand partners through required training and execution of events and promotions.
Collaborate with managers and associates to help grow the business and participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain operational standards and cleanliness in the Lancôme area, testers, demonstration stations, and other assigned store areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.