Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Murfreesboro, TN

14h•Onsite

About The Position

The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) maximizes sales for the Lancôme brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their needs, helps them select and purchase merchandise, and maintains store standards, including cleanliness and replenishment. The role represents Ulta Beauty and Lancôme to guests and supports the Experience Manager by focusing on sales and in-store events, guest service and associate culture, and operating procedures and compliance. It calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor performs makeup applications, skincare analysis, and product demonstrations; builds customer relationships; supports appointments, services, and in-store events; and contributes to brand and store sales goals. The role also involves maintaining the Lancôme area and other assigned areas, completing operational and merchandising tasks, following policies and loss-prevention practices, and participating in training.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Stay current on prestige training, industry trends, products, services, ingredients, and product benefits.
Book appointments and support services and in-store events that meet guest-experience and sales goals.
Build customer relationships, maintain contact with Lancôme customers, follow up on inquiries, and inform guests about promotions, events, and services.
Maintain prompt, regular attendance.
Contribute to an inclusive, collaborative environment and support teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Lancôme brand partners by attending required trainings and executing in-store events and promotions.
Collaborate with store managers and associates to help grow the business and participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain cleanliness and operational standards for the Lancôme area, testers, demonstration stations, and other assigned store areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.