Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Burlington, NC

1d•Onsite

About The Position

The Specialty Beauty Advisor – Lancôme is responsible for maximizing sales of Lancôme color cosmetics, skincare, and fragrance. The advisor engages guests to identify their needs, assists with merchandise selection and purchases, and maintains store standards, including cleanliness and replenishment. They represent Ulta Beauty and Lancôme to guests and support the Experience Manager through sales and in-store events, guest service and associate culture, and compliance with operating procedures. The position calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor meets or exceeds brand sales and clientele goals while contributing to store goals for retail and service sales, guest loyalty, omnichannel performance, and retail shrink. They provide personalized service, perform makeup applications and skincare analyses, demonstrate products, book appointments, support events and promotions, and build customer relationships through follow-up and ongoing contact. They keep informed about beauty trends and product knowledge, participate in training, and collaborate with colleagues and Lancôme brand partners. The role also includes following company policies, procedures, and dress standards; maintaining cleanliness and operational standards; completing merchandise resets, displays, inventory procedures, and shipment processing; and protecting company assets. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training. Work involves frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for sales, guest loyalty, omnichannel performance, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analyses, and product demonstrations.
Stay current on prestige training, beauty industry trends, products, services, ingredients, and benefits.
Book appointments and support services, in-store events, and promotions that provide a strong guest experience and meet sales goals.
Build and maintain customer relationships, actively contact customers, and follow up on guest inquiries.
Inform guests about store promotions, events, and services.
Maintain prompt and regular attendance.
Contribute to an inclusive and collaborative environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests.
Maintain relationships with Lancôme brand partners by participating in required training and executing events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training and professional development.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain cleanliness and operational standards in the Lancôme area and other assigned areas of the store.
Complete merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.
Attend brand-sponsored trainings.