Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Phoenix, AZ

8h•Onsite

About The Position

The Specialty Beauty Advisor – Lancôme maximizes sales for the Lancôme brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs, helping them select and purchase merchandise, and maintaining store standards. The advisor represents Ulta Beauty and Lancôme, supporting the Experience Manager through sales and service performance, guest service and associate culture, and adherence to operating procedures and compliance standards. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor engages guests, offers personalized recommendations and samples, performs makeup applications and skincare analyses, demonstrates products, and supports appointments, events, promotions, and brand sales goals. They build customer relationships, maintain contact with Lancôme customers, and stay informed about products, trends, services, promotions, and training. The role also involves collaborating with store teams and brand partners, following company and brand policies, maintaining clean and orderly store areas, supporting merchandising and inventory activities, and protecting company assets. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, and attendance at brand-sponsored trainings. Working conditions include frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Lancôme sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analyses, and product demonstrations.
Stay current on prestige training and on industry trends, products, services, ingredients, and benefits.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with Lancôme customers, follow up on inquiries, and inform guests about promotions, events, and services.
Maintain prompt, regular attendance and contribute to an inclusive, collaborative environment.
Share information about the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Lancôme brand partners through required training and the execution of events and promotions.
Collaborate with store managers and associates to help grow the business and participate in ongoing brand and category education.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain cleanliness and operational standards in the Lancôme area and other assigned store areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks and assigned duties.