Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Tempe, AZ

8d•Onsite

About The Position

The Specialty Beauty Advisor – Lancôme is responsible for maximizing sales of Lancôme color cosmetics, skincare, and fragrance by engaging guests, identifying their individual needs, and helping them select and purchase merchandise. The advisor represents Ulta Beauty and Lancôme, maintains store standards, and supports the Experience Manager through a focus on sales and events, guest service and associate culture, and operating procedures and compliance. The role requires enthusiasm for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor works toward Lancôme brand sales and clientele goals and contributes to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink. They provide personalized service and recommendations, perform makeup applications and skincare analyses, support appointments and events, and build relationships with customers. They also participate in training, collaborate with store teams and brand partners, uphold policies and dress standards, maintain cleanliness, and assist with merchandising, inventory, shipment, and loss prevention. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training. Working conditions involve frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects. Ulta Beauty will engage in an interactive process to determine reasonable accommodations for associates with disabilities that affect essential job functions.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analyses, and product demonstrations.
Stay current on prestige training and industry trends, products, services, ingredients, and benefits.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with preferred customers, follow up on inquiries, and inform guests about promotions, events, and services.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Contribute to an inclusive, collaborative environment and work with store managers, associates, and Lancôme brand partners to grow the business.
Participate in brand and category training and execute in-store events and promotions.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain cleanliness and operational standards in the Lancôme area, testers, demonstration stations, and other assigned store areas.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Maintain prompt and regular attendance and complete other assigned tasks.