Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Myrtle Beach, SC

About The Position

The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) maximizes sales for the Lancôme brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their needs, assists with merchandise selection and purchases, and maintains store standards, including cleanliness and replenishment. The role represents Ulta Beauty and Lancôme to guests and supports the Experience Manager through a focus on sales and events, guest service and associate culture, and operating procedures and compliance. It calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The position involves meeting brand and store goals, providing personalized recommendations and demonstrations, building guest relationships, supporting appointments and in-store events, participating in training, collaborating with store teams, and completing operational duties. The advisor maintains attendance, follows company and brand standards, supports loyalty and credit programs, and helps protect company assets.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Stay current on prestige training and industry trends, products, services, ingredients, and benefits.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with preferred customers, follow up on inquiries, and inform guests about promotions, events, and services.
Maintain prompt, regular attendance.
Contribute to an inclusive, collaborative environment and share information about the guest loyalty program, credit, and Ulta Beauty app.
Maintain relationships with Lancôme brand partners by participating in required trainings and executing events and promotions.
Collaborate with store managers and associates to help grow the business and participate in ongoing brand and category education.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and Lancôme dress code.
Maintain cleanliness and operational standards in the Lancôme area and other assigned areas of the store.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Complete other operational tasks as directed.