Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•The Woodlands, TX

4h•Onsite

About The Position

The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) maximizes sales of Lancôme color cosmetics, skincare, and fragrance by engaging guests, identifying their needs, and assisting with merchandise selection and purchases. The advisor represents Ulta Beauty and the Lancôme brand, maintains store standards, and supports the Experience Manager through sales and events, guest service and associate culture, and compliance with operating procedures. The role calls for enthusiasm for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor works toward Lancôme brand sales and clientele goals as well as store goals, provides personalized recommendations and demonstrations, builds customer relationships, and supports appointments, services, promotions, and events. They collaborate with store associates and brand partners, participate in training, and maintain clean, well-stocked brand and store areas while following company policies and loss-prevention practices. The position involves frequent movement and standing, bending, pulling, pushing, reaching, and twisting. It also requires continuous lifting or moving of up to 10 pounds and continuous coordination and manipulation of objects. The schedule is flexible and includes days, evenings, weekends, and holidays.

Requirements

High school diploma preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Work a flexible schedule including days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analyses, and product demonstrations.
Stay current on prestige training, industry trends, products, services, ingredients, and benefits.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with preferred customers, follow up on guest inquiries, and inform guests about promotions, events, and services.
Maintain prompt and regular attendance.
Contribute to an inclusive, collaborative environment and share information about the guest loyalty program, credit, and Ulta Beauty app.
Maintain relationships with Lancôme brand partners through required training and execution of events and promotions.
Collaborate with store managers and associates to grow the business and participate in ongoing brand and category education.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain cleanliness and operational standards for the Lancôme area, testers, demonstration stations, and other assigned store areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.