Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Pleasant Prairie, WI

13d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for Clinique color cosmetics, skincare, and fragrance by engaging guests, identifying their needs, and assisting with merchandise selection and purchases. The advisor represents Ulta Beauty and Clinique and supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures and standards. The position calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides personalized recommendations and demonstrations, builds customer relationships, supports appointments and in-store events, and helps achieve brand and store goals. They also maintain the Clinique area and other assigned store areas, follow company and brand standards, and participate in operational tasks, training, and promotions.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to meet the stated physical demands of the position, with reasonable accommodation considered through the company’s interactive process where applicable.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed Clinique sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Build and maintain customer relationships, keep in contact with preferred customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about products, services, ingredients, benefits, and trends during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners through required training and execution of events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards.
Follow Ulta Beauty and Clinique dress codes, including wearing brand assets as directed.
Replenish, sign, and face the assigned work area and maintain testers according to hygiene standards.
Maintain store operational standards, merchandise and demonstration stations, and cleanliness in the Clinique area and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for Clinique.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.