Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Lafayette, IN

13h

About The Position

The Specialty Beauty Advisor – Clinique maximizes sales for Clinique color cosmetics, skincare, and fragrance by engaging guests, identifying their needs, assisting with merchandise selection and purchases, and maintaining store standards. The advisor represents Ulta Beauty and Clinique and supports the Experience Manager through sales and service performance, guest service and associate culture, and adherence to operating procedures and compliance standards. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides personalized recommendations, makeup applications, skincare analysis, and product demonstrations; builds customer relationships; supports appointments, services, events, promotions, and sales goals; and stays informed about products and trends. The role also includes brand training, collaboration with store teams, replenishment and merchandising, maintaining testers and clean work areas, supporting inventory and shipment tasks, and following company policies and loss-prevention practices.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build and maintain customer relationships, stay in contact with preferred customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about new and existing products and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by participating in required training and executing events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards, as well as the Ulta Beauty and Clinique dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain store operational standards and cleanliness in the Clinique area and other assigned areas.
Help complete merchandise resets, planograms, marketing displays, physical inventory procedures, and Clinique shipment processing.
Protect company assets by following loss-prevention practices and providing guest service.
Complete other operational tasks as directed.