Specialty Beauty Advisor - Clinique
About The Position
The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to determine their needs, helps them select and purchase merchandise, and maintains store standards for cleanliness and replenishment. The role represents Ulta Beauty and Clinique to guests and supports the Experience Manager through a focus on sales and in-store events, guest service and associate culture, and operating procedures and compliance. It calls for passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides personalized service, performs makeup applications, skincare analyses, and product demonstrations, builds customer relationships, and supports appointments and in-store events. They also help maintain the Clinique area and broader store standards, complete merchandising and inventory tasks, and follow company policies and loss-prevention practices.
Requirements
- High school diploma is preferred.
- Cosmetology or demonstrator license where required by state law.
- Ability to demonstrate significant competency in sales, products, and service.
- Ability to build and maintain strong customer relationships.
- Ability to work independently and as part of a team.
- Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
- Strong verbal communication and interpersonal skills.
- Flexible availability for days, evenings, weekends, and holidays.
- Attend brand-sponsored trainings.
Nice To Haves
- Cosmetics artistry experience.
Responsibilities
- Meet or exceed Clinique sales and clientele goals and contribute to store retail and service sales, guest loyalty, omni-channel, and retail shrink goals.
- Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
- Perform makeup applications, skincare analyses, and product demonstrations.
- Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
- Build customer relationships, maintain contact with Clinique customers, and follow up on guest inquiries.
- Inform guests about current promotions, events, and services.
- Stay informed about new and existing products and services, including their ingredients and benefits.
- Maintain prompt and regular attendance.
- Contribute to an inclusive environment for teammates, peers, and guests.
- Promote the guest loyalty program, including credit and the Ulta Beauty app.
- Maintain relationships with Clinique brand partners by participating in trainings and executing events and promotions.
- Collaborate with store managers and associates to grow the business.
- Participate in ongoing brand and category training.
- Follow Ulta Beauty policies, procedures, and standards, and comply with the Ulta Beauty and Clinique dress code.
- Keep the assigned work area replenished, signed, and faced; ensure testers are available and maintained according to hygiene standards.
- Maintain operational standards and cleanliness in the Clinique area and other assigned areas, including the salesfloor, restrooms, cashwrap, backroom, and break area.
- Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for Clinique.
- Protect company assets by following loss-prevention practices and providing exceptional guest service.
- Complete other operational tasks as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
