Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Fort Walton Beach, FL

9d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their individual needs, assists with merchandise selection and purchases, and maintains store standards, including cleanliness and replenishment. They represent Ulta Beauty and Clinique to guests and support the Experience Manager through a focus on performance, people, and process. The role calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor works toward Clinique brand sales and clientele goals, contributes to store sales and loyalty goals, and provides personalized guest service. They perform makeup applications, skincare analysis, and product demonstrations; book and support appointments and in-store events; and build relationships with Clinique customers through ongoing contact and follow-up. They also keep informed about products, services, ingredients, promotions, and trends. The role contributes to an inclusive team environment, maintains relationships with Clinique brand partners, collaborates with store colleagues, and participates in ongoing training. Operational duties include following company policies and dress standards, maintaining the Clinique area and assigned store areas, replenishing and presenting merchandise, maintaining testers and demonstration stations, supporting resets and inventory, processing shipment, and following loss-prevention practices. The schedule is flexible and may include days, evenings, weekends, and holidays. The position involves frequent mobility and standing, bending, pulling, pushing, reaching, and twisting, along with continuous lifting or moving of up to 10 pounds and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Ability to meet the stated physical demands of the position, including frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build and maintain customer relationships, maintain contact with preferred customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about new and existing products and services, including relevant ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by attending required training and executing events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards, and comply with the Ulta Beauty and Clinique dress code.
Replenish, sign, and face the assigned work area and maintain testers in accordance with hygiene standards.
Maintain merchandise, testers, demonstration stations, and cleanliness in the Clinique area and other assigned store areas.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for Clinique.
Protect company assets by following loss-prevention practices and providing guest service.
Complete other operational tasks as directed.